Warranty

Lifetime / Transferable Limited Warranty

WARRANTY COVERAGE AND REMEDIES

This Warranty is extended to you, the property owner(s) identified in this Warranty Certificate (“Certificate”) and the attached Warranty Registration Card, by Rusco Window Co. (Rusco). Subject to the terms and conditions set forth in
this certificate. Rusco makes the following Warranties to you regarding the parts and components of the Rusco replacement windows installed on the property identified in this Certificate and the attached Warranty Registration Card:

COMPONENT	COVERAGE	WARRANTY	REMEDY
Vinyl Material	Blistering, corroding, flaking, peeling, rotting, or warping.	Lifetime¹	Repair or replacement of defective material at no charge.
Insulated Glass	Material obstruction of vision, caused by moisture, dust or film formation on the interior glass surface.	Years 1-20	Replacement of defective glass at no charge.
		Years 21-30	Charge at 50% of prevailing list price.
		Years 31-40	Charge at 75% of prevailing list price.
		Years 41-50	Charge at 90% of prevailing list price.
		Years 51+	Charge at 95% of prevailing list price.
Screening and working parts (includes Spiral Balance)	Rusting, staining, Defects in material and workmanship.	Years 1-20	Repair or replacement of defective components at no charge.
		Years 21-30	Charge at 50% of prevailing list price
		Years 31-40	Charge at 75% of prevailing list price.
		Years 41-50	Charge at 90% of prevailing list price.
		Years 51+	Charge at 95% of prevailing list price.
Glass	Breakage for any reason.	Years 1-20	Replacement of glass at no charge.
		Years 21-30	Charge at 50% of prevailing list price
		Years 31-40	Charge at 75% of prevailing list price.
		Years 41-50	Charge at 90% of prevailing list price.
		Years 51+	Charge at 95% of prevailing list price.

¹LIFETIME IS DEFINED AS THE LIFE OF THE ORIGINAL WINDOW PURCHASER. THIS WARRANTY APPLIES AS LONG AS THE ORIGINAL PURCHASER RESIDES IN THE HOME IN WHICH THE WINDOWS WERE INSTALLED. IT APPLIES ONLY TO WINDOWS INSTALLED ON OR AFTER 1/1/97.

THIS WARRANTY IS LIMITED TO THE FURNISHING OF REPAIRED OR REPLACEMENT PARTS AND COMPONENTS AND, DOES NOT COVER OR INCLUDE ANY LABOR COSTS OF EITHER RUSCO OR THE SELLING DEALER. RUSCO IS NOT RESPONSIBLE FOR ANY COSTS INCURRED IN THE REMOVAL OR REINSTALLATION OF THE WINDOW OR ANY PART OR COMPONENT OF THE WINDOW. THIS WARRANTY DOES NOT COVER TORN SCREEN FROM ANY CAUSE. IT ALSO DOES NOT COVER COMMERCIALLY ACCEPTABLE FLAWS IN STANDARD (G3) GLASS.

THIS WARRANTY DOES NOT APPLY TO WINDOWS INSTALLED IN ANY BUILDING NOT USED BY INDIVIDUAL HOMEOWNERS AS THEIR RESIDENCE, INCLUDING, BUT NOT LIMITED TO BUILDINGS OWNED IN WHOLE OR PART BY CORPORATIONS, GOVERNMENTAL ENTITIES, RELIGIOUS ORGANIZATIONS, CONDOMINIUMS, OR COOPERATIVE HOUSEING ARRANGEMENTS. FOR SUCH INTANGIBLE ENTITIES CAPABLE OF AN INFINITE LIFE, THE DURATION OF THE WARRANTY IS TWENTY (20) YEARS, NON TRANSFERABLE.

THE WARRANTIES SET FORTH IN THIS CERTIFICATE ARE THE ONLY EXPRESS WARRANTIES EXTENDED BY RUSCO IN CONNECTION WITH YOUR RUSCO REPLACEMENT WINDOWS. THE REMEDIES SET FORTH IN THIS CERTIFICATE CONSTITUTE YOUR EXCLUSIVE REMEDIES, AND RUSCO’S SOLE LIABILITY. DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTIES IN CONNECTION WITH THE WINDOWS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE LIMITATION OF REMEDIES FOR BREACH OF WARRANTY, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

WARRANTY CLAIMS

If you think your windows exhibit a manufacturing defect covered by this Warranty, simply write to Rusco, P.O. Box 7667, Roanoke, VA 24019, describing the defect and providing your name, address, date of installation and a copy of this certificate. IN ORDER TO QUALIFY FOR WARRANTY COVERAGE, YOU MUST DO THIS WITHIN THIRTY (30) DAYS OF THE DATE THE DEFECT IS FIRST DISCOVERED OR REASONABLY COULD HAVE BEEN DISCOVERED.

In the event that performance of Rusco’s obligation under this Warranty is sought, the part or parts that do not comform
to the Warranty must be shipped to Rusco, freight prepaid. Rusco will pay transportation cost back to the property owner’s
premises.

Rusco reserves the right to change, discontinue, or alter any of its products, or parts incorporated into any of its products
at its sole discretion. If any model, or component part originally installed in any window in your home is not available at the time of any claim by you under this limited warranty, Rusco reserves the right to substitute any other model, part or
component in the standard available colors at the time, as a replacement.

CONDITIONS NOT COVERED BY THIS WARRANTY

This warranty covers only the particular defects described in this Certificate and only if they arise during normal use and service. It does not cover defects attributable to causes or occurrences beyond Rusco’s control and unrelated to the manufacturing process, including, but not limited to, faulty manufacturing process, including, but not limited to, faulty or improper installation, normal weathering, oxidation, exposure to corrosive atmospheres (such as those contaminated with salt spray, acid rain, harmful chemicals or vapors), or corrosive chemicals (such as those contained in masonry), mildew, unreasonable use, misuse, physical abuse, accidental damage, vandalism, use of incompatible accessories, fire, flood, earthquake, lightning, ice or windstorms, hail or other acts of God, wind borne objects, building settlement or structural failures (including walls and foundations), subjection to stress resulting from localized heat which causes excessive temperature differentials over the glass surfaces or edges, or use of harmful cleaning compunds. This Warranty will not apply if the window is painted, varnished or coated with any substance.

Uniform fading and color change of the main window frame and sash are not covered by this Warranty, since normal weathering and the normal aging process will cause any acumulation of dirt or stain. The severity of those conditions depends on air quality, the geographic location of your property and other local conditions over which Rusco has no control. Normal weathering is defined as exposure to sunlight and extremes of weather and temperature.

This Warranty does not apply to glass units which have been cleaned by muriatic acid or other substances which attack the sealing compound.

Condensation on windows may occur as a natural result of humidity within your house or building or of differences between the air temperature inside and the air temperature outside your house or building. Accordingly, condensation is not indicative of a defect in your windows, and it is not covered by this Warranty.

Caulking is not considered a part of this window, and therefore, is not covered under this Warranty. It is considered a maintenance responsibility of the homeowner.

THIS WARRANTY APPLIES ONLY TO RUSCO REPLACEMENT WINDOWS THAT ARE INSTALLED ON PROPERTY LOCATED WITHIN THE 48 CONTIGUOUS STATES OF THE U.S.A.. IT DOES NOT APPLY TO WINDOWS INSTALLED IN ANY SHIP, BOAT, VEHICLE, SWIMMING POOL ENCLOSURE OR GREENHOUSE ENCLOSURE.

Contact Rusco

(540) 966-3797
Showroom Hours:
M-F 8:00 AM - 5:00 PM
Sat 8:00 AM - 12:00 PM

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Maintenance Tips

Use a common glass cleaner with a lintless cloth, sponge or chamois to clean the glass. The use of a rubber squeegee will speed glass drying. Glass cleaner may be used on sash and frame, or a mild detergent solution may be used instead.
Double-hung jamb balance tracks should be cleaned periodically to prevent dirt buildup. A light spray of clear, dry, teflon lubricant may help improve operation.
The bottom sash of the double-hung window tilts in for easy cleaning. To tilt in bottom sash, raise it 1″ – 2″ from sill. Release tilt latches on the top of the sash corners and tilt in. Always support sash while cleaning.
The upper sash of the double-hung window also tilts in. While bottom sash is tilted in, lower the upper sash 4″ – 5″ from top of window frame. Next release tilt latches at the upper sash corners and tilt in. Again, support sash while cleaning. When through, snap sash back into place.
For cleaning the sash of a slider window, simply slide window open. Snugly grasp the sash on right and left edges. Then lift it up as far as possible while swinging the bottom of sash inward out of its track. Replace sash in a reverse manner.
The picture window (where fitted) has a fixed glass and will require cleaning from inside and outside separately.
Replacement casement windows have hinges which allow cleaning of both surfaces from the inside once the sash is opened 90 degrees.
Awning windows are best cleaned from the inside and outside separately.
The patio door roller track should be kept clear and free of small debris in order to ensure smooth and quiet operation of the patio door. Additionally, moving parts of the patior door lock should be lubricated with a teflon lubricant once a year to ensure optimal performance. Frame and glass door panels should be cleaned with a common glass cleaner or mild detergent solution.
For garden windows, the inside and outside of the glass is best cleaned separately. To protect and seal the wooden seatboard and surrounding wooden frame components, apply primer/paint or stain per the manufacturer’s instructions. Protect all vinyl surfaces during application. Make certain there is plenty of ventilation in your working area. A wood oil soap is recommended for cleaning the wooden components. When watering plants, immediately blot up any water run-off seatboard to prevent water marks and damage from occurring.
Rusco vinyl windows are designed to provide style, thermal efficiency and long-lasting performance. Only a little care and common sense are needed to keep them in top operating condition for many years.
Sills should be kept clean and, when practical, windows and doors locked for maximum weather seal and security.
Slider window wills should be kept clean so they glide easily and seal tightly. Drain holes located in each track should be kept open.
Urban areas generally have varying degrees of air pollution. To ensure smooth, continuous service, all hinges and operators should be protected annually with a clear, dry, teflon spray lubricant.
Screens (when fitted) should be washed as needed. Wire screening may be shellacked, varnished or coated with boiled linseed oil. Synthetic screening needs no preservative.
Rusco double-hung vinyl windows are fitted with an easy-lift balance system. Whatever position the sash is in, the window will only need minimal pressure to open or close. No window should be slammed.
While casement and awning windows and garden window side vents provide excellent ventilation, you should be aware that under high wind situations, the window could become damaged if left open.
Rusco vinyl windows are thermally efficient, and so the insulated glass and chambered vinyl frame should be virtually free of condensation. Should you experience condensation, that could be a signal that your home’s interior humidity level exceeds the maximum recommended by building authorities (like the National Warm Air Heating Association).