Testimonials

“Rusco provides a high quality, low priced vinyl window in a timely manner. Generally we have our windows within a week of the order date. Rusco makes a great window but they really set themselves about with their customer service. The inside sales team is extremely accessible, helpful, patient, knowledgeable, and a joy to work with. The outside sales rep is easy to get a hold of and helps take care of any problems. Rusco’s willingness to stand behind their product and go the extra mile even when it is not their responsibility sets them apart. J would recommend Rusco for all your new construction and replacement window needs.”

- J. Bucher, Stoneburner Inc., Harrisonburg, VA

“Rusco has been a great company to team with to assure our dedication to quality is passed on to our customers. They share the same values of craftsmanship and service as our company. Their windows are top notch and their customer service personnel are always pleasant and cooperative. Our company is always confident when we show a Rusco window to a potential customer. We look forward to a great relationship for many years to come.”

- J. Lambert, Denver Hunt Company, Maryville, TN

“Great product-Great service.

We have used rusco proweld II replacement windows for 2 years, and have never been so impressed with a product from a quality, service and price standpoint. We do wholesale and homeowner install ations, and not only are we pleased with them but my wholesale customers now won’t buy anything else. Manufactured in my horne state, employee owned, great people and very competitive pricing. What more could you ask for?”

- B. Carpenter, Window and door sales, Coastal Door Supply/ Installations

“As a Sales Representative for Danville Insulation and Window Company, I am pleased to be affiliated with Rusco Window Company. We use Rusco Windows because of the quality product, the excellent service, and outstanding warranty. Because of Rusco, we can provide our customers with a product that saves on energy and improves the look, as well as adds value to their homes and/or businesses.

We can stand behind our work because Rusco stands behind their windows.
Thanks Rusco!”

- G. Dillion, Sales Representative, Danville Insulation & Window Company

“We have been working with rusco for almost ten years. Our customers love the windows and the energy they save. We have had very few warranty issues and those have been taken care of immediately. The staff at the plant are great to work with and every one goes the extra mile to provide outstanding service”.

- D. Gunn, Affordable Windows, Richmond, VA

“We couldn’t be more pleased with our replacement windows from Rusco. We were very impressed with our salesman, Doug Sowers who consistently followed up with us to ensure we received complete satisfaction throughout the entire process. The installers were professional and courteous and their quality of work is excellent. We are amazed at the difference Rusco’s windows make in our home. Our home is warmer in the winter and cooler in the summer and much more quiet than before. We highly recommend Rusco for excellent customer service, professional installation, and excellent quality of windows.”

- Mr. and Mrs. M. Day, Roanoke, VA

“I have never been happier with the new look of my home. Rusco did a fabulous job installing my new windows and siding – right down to customer satisfaction.”

- D. Thomas, Roanoke, VA

“Our family’s safety, the ease of cleaning and opening, plus the remarkable drop in heat consumption last winter has left me with no regrets over our decision. Our home is tighter, warmer, sunnier and more enjoyable place to be because of Rusco’s windows.”

- M. Bowles, Roanoke

“I would like to take this time to express our appreciation to Rusco and your employees: Mike Shepherd, Installation Mgr., Joe Emanuelson, Andy Mills, Billy Myers. I have never had a more pleasant experience from the sales representative, Ron Powell, to the conclusion of this project. Everyone was professional and performed together as a well oiled machine. They were polite, paid attention to the small details especially cleaning up behind themselves. That means a lot to me. It is wonderful to work with people who still believe in the work ethic, quality of a job well done and whose reputation means something. I will never use any other business again and I will always recommend Rusco for anyone who wants the very best product and installation. We are looking forward to our next project together.”

- Mr. & Mrs. Graham, Hardy, Va.

“Thank you so very much for your patience and understanding to initiate and finalize my siding and shutter contract. I was pleasantly surprised with the superior services provided by your installer. Not only was I impressed but many neighbors as well. Although he continued on task, he was courteous and personable. I wouldn’t hesitate to contact you if I need your service in the future. It is no surprise that Rusco enjoys such an excellent reputation. Again, thanks for everything.”

- I. Stephens

“We are very pleased with our new Rusco door for our main entrance. Not only is it beautiful it is maintenance free. Our only regret is that we didn’t purchase before we spent all that time and effor painting the old one every year.”

- Mr. And Mrs. K. Bishop, Troutville, VA

“We were very pleased with everything from the sales of Mr. Sowers all the way to the installation. Keep up the great work.”

- M. Albert

“David Malus was professional and very helpful. The installers were a great help. Would definitely recommend Rusco.”

- T. Bryant, Roanoke

“Mr. Grubb did an excellent job on the awnings. I am pleased with them but especially I appreciate the manner in which Andy and Bill went about installing my new windows. They were polite, courteous, and very professional through it all – even to working outside in the cold and pouring rain. Please give them my heartfelt thanks for a job well done”

- V. Woodall, Lynchburg, VA

“Installation was quick; installer was courteous, and it was done in a very professional manner.”

- D.Paysour, Fincastle, VA

“I just love my windows. The guys did a great job. Thank you.”

- H. Murray

“We are happy with and we are enjoying our windows and doors. Our home feels warmer now.”

- W. Jester, Roanoke, VA

“We were very satisfied with everyone involved in installing our windows”

- B. Powers

“It has been a pleasure to deal with all concerned with our windows. Thank you all.”

- W. Stevens

“The installers were so nice and polite. I highly recommend your company from start to finish.”

- Mr. & Mrs. C. Derooy

“We couldn’t be happier with the entire experience; sales, product and quality, installation, all were awesome! Thank-you!”

- M. Agner, Roanoke, VA

“We received excellent service and would highly recommend Rusco. The installers were very friendly and offered very helpful suggestions”

- E. Hurst

“We are very pleased with the work that was done and would recommend you to others.”

- J. Weisman, M.D., Blue Ridge Eye Center, Roanoke, VA

“Superior installers, would highly recommend them.”

- Mr. & Mrs. J. Brinkley

Contact Rusco

(540) 966-3797
Showroom Hours:
M-F 8:00 AM - 5:00 PM
Sat 8:00 AM - 12:00 PM

EPA Lead Certified

Energy Star Certified

Our Story

Maintenance Tips

Use a common glass cleaner with a lintless cloth, sponge or chamois to clean the glass. The use of a rubber squeegee will speed glass drying. Glass cleaner may be used on sash and frame, or a mild detergent solution may be used instead.
Double-hung jamb balance tracks should be cleaned periodically to prevent dirt buildup. A light spray of clear, dry, teflon lubricant may help improve operation.
The bottom sash of the double-hung window tilts in for easy cleaning. To tilt in bottom sash, raise it 1″ – 2″ from sill. Release tilt latches on the top of the sash corners and tilt in. Always support sash while cleaning.
The upper sash of the double-hung window also tilts in. While bottom sash is tilted in, lower the upper sash 4″ – 5″ from top of window frame. Next release tilt latches at the upper sash corners and tilt in. Again, support sash while cleaning. When through, snap sash back into place.
For cleaning the sash of a slider window, simply slide window open. Snugly grasp the sash on right and left edges. Then lift it up as far as possible while swinging the bottom of sash inward out of its track. Replace sash in a reverse manner.
The picture window (where fitted) has a fixed glass and will require cleaning from inside and outside separately.
Replacement casement windows have hinges which allow cleaning of both surfaces from the inside once the sash is opened 90 degrees.
Awning windows are best cleaned from the inside and outside separately.
The patio door roller track should be kept clear and free of small debris in order to ensure smooth and quiet operation of the patio door. Additionally, moving parts of the patior door lock should be lubricated with a teflon lubricant once a year to ensure optimal performance. Frame and glass door panels should be cleaned with a common glass cleaner or mild detergent solution.
For garden windows, the inside and outside of the glass is best cleaned separately. To protect and seal the wooden seatboard and surrounding wooden frame components, apply primer/paint or stain per the manufacturer’s instructions. Protect all vinyl surfaces during application. Make certain there is plenty of ventilation in your working area. A wood oil soap is recommended for cleaning the wooden components. When watering plants, immediately blot up any water run-off seatboard to prevent water marks and damage from occurring.
Rusco vinyl windows are designed to provide style, thermal efficiency and long-lasting performance. Only a little care and common sense are needed to keep them in top operating condition for many years.
Sills should be kept clean and, when practical, windows and doors locked for maximum weather seal and security.
Slider window wills should be kept clean so they glide easily and seal tightly. Drain holes located in each track should be kept open.
Urban areas generally have varying degrees of air pollution. To ensure smooth, continuous service, all hinges and operators should be protected annually with a clear, dry, teflon spray lubricant.
Screens (when fitted) should be washed as needed. Wire screening may be shellacked, varnished or coated with boiled linseed oil. Synthetic screening needs no preservative.
Rusco double-hung vinyl windows are fitted with an easy-lift balance system. Whatever position the sash is in, the window will only need minimal pressure to open or close. No window should be slammed.
While casement and awning windows and garden window side vents provide excellent ventilation, you should be aware that under high wind situations, the window could become damaged if left open.
Rusco vinyl windows are thermally efficient, and so the insulated glass and chambered vinyl frame should be virtually free of condensation. Should you experience condensation, that could be a signal that your home’s interior humidity level exceeds the maximum recommended by building authorities (like the National Warm Air Heating Association).